Term & Conditions

Our warranty is a return to base warranty. This means YOU have to return the product to us.

Should a product arrive damaged or faulty please inform us within 7 days of receipt. If an item appears to be lost in the post, please inform us as soon as possible on info@platinumgames.co.uk quoting your Name, Address and item(s) bought.

Before any returns are accepted back, an RMA (Returned Merchandise Authorisation) number must be issued by us so that the goods are accepted back into our warehouse.

Please ensure that all the original paper work, instructions and packaging are included with the return.

If an item is found to be faulty on arrival it will be replaced with an identical item or an item of the same value/spec should the original item be discontinued.

If an item is returned, tested and found to be in full working order, then the item will be returned to the customer or if a refund is requested, a 20% re-stocking fee will be applied. (Refunds will only be given provided the goods are returned with original wrappings and in a re-saleable condition).